Delivery Information
Delivery Areas
We deliver throughout the UK and Ireland from our UK warehouse.
Delivery Times
- Orders placed before 2pm (Monday to Friday) are usually dispatched the same day.
- Delivery times typically range from 24 hour delivery to 3 working days depending on location.
- If your order includes multiple items, delivery times may vary.
- Please contact us regarding any back orders.
Delivery Charges
- Standard delivery is charged at a flat rate or calculated at checkout based on your order size and location.
- Free delivery offers will be clearly stated on qualifying products or orders.
- Larger or heavy items may incur a surcharge; this will be notified during the order process.
Delivery Methods
- Most items are delivered via courier with tracking.
- Some bulky or heavy products may be sent via pallet delivery services and require a suitable unloading area.
- Please provide accurate delivery details including any access restrictions or specific delivery instructions.
Receiving Your Order
- Please inspect goods on arrival for damage or shortages.
- Report any issues within 48 hours to ensure swift resolution.
- Failure to report damage within this timeframe may affect your claim.
International Deliveries
- Orders for EU countries are shipped from our Netherlands distribution centre.
- An active EU account is required to place orders for international delivery.
- For other international locations or questions, please contact us directly.
Alternatively, customers may arrange to collect orders directly from our warehouse in Portsmouth. Please contact us to schedule a collection time.